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otrs - OTRS is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management

  •    Perl

You can find a list of features in the online documentation. It is distributed under the GNU General Public License - see the accompanying COPYING file for more details.

OpenSupports - PHP based Support System

  •    PHP

OpenSupports is a Support System. It is completely free and open. You can create staff members who will help you to answers as tickets. Also, you can have an articles library for your users. Users can send support tickets and they will be answer by your staff members. This script can be applied to any website which supports PHP and MySQL. A script totally recommended,OpenSupports can be the solution for many webmasters.