UVdesk - An Enterprise Level Helpdesk for Every Business

•    PHP

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UVdesk Open Source Helpdesk includes all the standard features to streamline overall support operations and delivering flawless customer support. Get all the queries generated as Tickets, hold, manage and route the inquiries using smart tools to distribute work among team for delivering instant and better customer support experience.

ticketing helpdesk workflow customer-support knowledge-base

zammad - Zammad is a web based open source helpdesk/customer support system

•    Ruby

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Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails. It is distributed under the GNU AFFERO General Public License (AGPL).

coffeescript zammad ticketing helpdesk customer-support rails customer-care

Helpy - Modern Mobile-First Helpdesk Application Built in Ruby

•    Ruby

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A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and forums. All your customer communications in one place, accessible from anywhere. Its features include multi-lingual knowledgebase, community discussions and private tickets integrated with email and lot more.

helpdesk ticketing knowledgebase community customer-support forum discussion

vtiger CRM - Complete CRM solution

•    PHP

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vtiger CRM is a complete CRM solution that includes Sales, Customer support, Service, Marketing modules, and ERP modules for Inventory & Projects. Its features include Lead management, Contact Management, Trouble Tickets, Knowledge Base, Campaign Management, Mass Mailing, Vendor Management, Invoices, Order management, Project Management and lot more.

crm erp helpdesk ticketing project-management

Clockingit - Project Management, Collaboration and Time Tracking in Ruby

•    Ruby

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Clockingit / Jobsworth can be used for helpdesk support ticketing, customer liasion, resource management and has a range of CRM type functionality. It helps to Plan your projects, see your schedule, know if you’re slipping behind and why. Time Tracking and extensive reports help you show your clients exactly what you’ve done and for how long. It supports flexible reporting, gantt chart & scheduling, accounting/billing system integration and lot more.

project-management collaboration business time-tracking crm helpdesk ticketing

Request Tracker - issue tracking system in CGI and Perl

•    Perl

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Request Tracker is an enterprise-grade issue tracking system which thousands of organizations use for bug tracking, help desk ticketing, customer service, workflow processes, change management etc. This product is very stable and been around for over 10 years.

helpdesk ticketing tracking dts defect-tracking bug-tracking-system

deskulu - Opensource helpdesk and ticketing system by Taskulu

•    PHP

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#Intro Deskulu is an opensource helpdesk and ticketing system based on Drupal 7, developed as a weekend project by Taskulu - a task management tool for enterprise. We've been using Deskulu as our own helpdesk since the initial development and have been fixing bugs and making improvements. It's quite production ready at this point. Before you continue please make sure that you have all the necessary requirements. You also need a Mandrill account for the email integration to work. For the rest of this guide I'll be assuming that deskulu will be accessible from http://yoursite.com/.

otrs - OTRS is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management

•    Perl

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You can find a list of features in the online documentation. It is distributed under the GNU General Public License - see the accompanying COPYING file for more details.

otrs helpdesk process-management ticket-system webservice

OTRS - Helpdesk platform in Perl

•    Perl

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OTRS is the leading open-source service innovation suite and includes Help Desk, an ITIL-compatible IT service management (ITSM) solution, an iPhone App and an underlying technology platform. It provides web interface to administer and manage the tickets. Email notifications will be sent out for new tickets and follow-ups.

helpdesk ticketing tracking

jobsworth - Project Management, Collaboration and Time Tracking.

•    Ruby

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Welcome to the jobsworth project management, support ticketing and CRM system. This software is licensed under the AGPLv3. Jobsworth can be used for helpdesk support ticketing, customer liasion, resource management (eg. systems and password tracking) and has a range of CRM type functionality. Plan your projects, see your schedule, know if you're slipping behind and why. Time Tracking and extensive reports help you show your clients exactly what you've done and for how long.

Brimir - Email helpdesk built using Ruby on Rails and Zurb Foundation

•    Ruby

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Brimir is a simple helpdesk system that can be used to handle support requests via incoming email. It allows you to send and receive support emails through a friendly web interface. Received emails are converted to tickets.

helpdesk ticketing support

Trouble ticket express - Help desk software in Perl and CGI

•    Perl

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It does everything from bug tracking and customer support to project management and to-do lists. It is light weight and web based as it is written in CGI. It has support for Ticket monitoring, Custom fields, Inventory Tracking, Custom fields, Email alerts, File attachments etc.

helpdesk ticketing tracking dts defect-tracking bug-tracking-system

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)

•    PHP

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FreeScout is the super lightweight free open source help desk and shared inbox written in PHP (Laravel framework). It is a self hosted clone of HelpScout.

support zendesk laravel php7 helpdesk ticketing customer-support helpscout help-desk shared-mailboxes zendesk-alternative helpscout-alternative

glpi - GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing

•    PHP

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GLPI stands for Gestionnaire Libre de Parc Informatique is a Free Asset and IT Management Software package, that provides ITIL Service Desk features, licenses tracking and software auditing. Moreover, GLPI supports many plugins that provide additional features.

helpdesk asset-manager inventory ticketing data-center cmdb glpi itsm itil dcim assets-management hacktoberfest itam license-management impact-analysis

SlickTicket

•    ASPNET

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A trouble-ticket/help desk solution written by those who are tired of the bloated 'Industry Standard' systems. Designed by along-side many unsatisfied users of available ticketing systems; this is the most user-friendly, advanced ticketing system available.

helpdesk ticketing tracking

Kwok Information Server

•    Java

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Kwok Information Server is an open source IT management system, providing IT asset tracking (hardware inventory and software license), issue tracking (helpdesk), service contract management, vendor contact management, and knowledge base.

django-helpdesk

•    Python

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A Django application to manage tickets for an internal helpdesk. Formerly known as Jutda Helpdesk.

DarkSky Helpdesk

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DarkSky Helpdesk is an Orchard module that turns your Orchard application into a Helpdesk system.

HelpDesk - Very simple ticket and bugtracking web app for very small companies

•    ASPNET

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A simple helpdesk web application to keep track of bugs and client requests, aimed at very small companies with many projects and different clients. The primary goal is for it to be as usable and intuitive as possible ; features will come next (except if it improves everyday ...

helpdesk bug-tracker bug-tracking issue-tracker support ticket

AdvTicket, New Generation HelpDesk, TicketTracker, BugTracking Solution

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AdvTicket Asp.Net Mvc based New Generation Helpdesk, Support Desk, Ticket Tracker, Bug Tracking, Issue Tracking Solution.

bug-tracker call-center closed-source help-desk helpdesk issue-tracker issue-tracking