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vtiger CRM - Complete CRM solution
vtiger CRM is a complete CRM solution that includes Sales, Customer support, Service, Marketing modules, and ERP modules for Inventory & Projects. Its features include Lead management, Contact Management, Trouble Tickets, Knowledge Base, Campaign Management, Mass Mailing, Vendor Management, Invoices, Order management, Project Management and lot more.
crm erp helpdesk ticketing project-managementOTRS - Helpdesk platform in Perl
OTRS is the leading open-source service innovation suite and includes Help Desk, an ITIL-compatible IT service management (ITSM) solution, an iPhone App and an underlying technology platform. It provides web interface to administer and manage the tickets. Email notifications will be sent out for new tickets and follow-ups.
helpdesk ticketing trackingHelpy - Modern Mobile-First Helpdesk Application Built in Ruby
A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and forums. All your customer communications in one place, accessible from anywhere. Its features include multi-lingual knowledgebase, community discussions and private tickets integrated with email and lot more.
helpdesk ticketing knowledgebase community customer-support forum discussionFlyspray - Web-based Bug Tracking System in PHP
Flyspray is a lightweight, web-based bug tracking system written in PHP for assisting with software development and project managements. It supports Multiple projects, File attachments, Advanced search features, Atom/RSS feeds, Voting for tasks, Comments, Roadmaps and lot more.
dts bug-tracking-system defect-tracking defect ticketing issuesClockingit - Project Management, Collaboration and Time Tracking in Ruby
Clockingit / Jobsworth can be used for helpdesk support ticketing, customer liasion, resource management and has a range of CRM type functionality. It helps to Plan your projects, see your schedule, know if you’re slipping behind and why. Time Tracking and extensive reports help you show your clients exactly what you’ve done and for how long. It supports flexible reporting, gantt chart & scheduling, accounting/billing system integration and lot more.
project-management collaboration business time-tracking crm helpdesk ticketingqdPM - Web-Based Project Management Software in PHP
qdPM is a web-based project management tool suitable for a small team working on multiple projects. It is fully configurable. You can easy manage Projects, Tasks and People. Customers interact using a Ticket System that is integrated into Task management. Its feature include Gantt charts, Custom reporting, Muti lingual etc.
project-management collaboration business time-tracking helpdesk ticketingRequest Tracker - issue tracking system in CGI and Perl
Request Tracker is an enterprise-grade issue tracking system which thousands of organizations use for bug tracking, help desk ticketing, customer service, workflow processes, change management etc. This product is very stable and been around for over 10 years.
helpdesk ticketing tracking dts defect-tracking bug-tracking-systemTrouble ticket express - Help desk software in Perl and CGI
It does everything from bug tracking and customer support to project management and to-do lists. It is light weight and web based as it is written in CGI. It has support for Ticket monitoring, Custom fields, Inventory Tracking, Custom fields, Email alerts, File attachments etc.
helpdesk ticketing tracking dts defect-tracking bug-tracking-systemEventum - issue tracking system
Eventum is a user-friendly and flexible issue tracking system that can be used by a support department to track incoming technical support requests, or by a software development team to quickly organize tasks and bugs.
helpdesk ticketing tracking dts defect-tracking bug-tracking-systemSinergia - free help desk framework in CSharp
Sinergia is a ASP.NET Workflow Foundation and Windows Communication Foundation based free help desk solution, developed in CSharp. It solves all the Workflow and WCF plumbing implementing one help desk scenario, providing tools to customize it to fit your needs. It provides Help Desk Ticket Management, Claim Management and Order tracking solution.
helpdesk ticketing trackingSlickTicket
A trouble-ticket/help desk solution written by those who are tired of the bloated 'Industry Standard' systems. Designed by along-side many unsatisfied users of available ticketing systems; this is the most user-friendly, advanced ticketing system available.
helpdesk ticketing trackingBrimir - Email helpdesk built using Ruby on Rails and Zurb Foundation
Brimir is a simple helpdesk system that can be used to handle support requests via incoming email. It allows you to send and receive support emails through a friendly web interface. Received emails are converted to tickets.
helpdesk ticketing supportFaveo - Helpdesk and Ticketing System
Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support. Its feature include Customer service management, Incident management, SLA management, Ticketing management, Built in knowledge base and lot more.
helpdesk ticketing knowledge-mangement customer-serviceGLPI - Asset Management Software
GLPI is the Information Resource-Manager with an additional Administration- Interface. You can use it to build up a database with an inventory for your company (computer, software, printers...). It has enhanced functions to make the daily life for the administrators easier, like a job-tracking-system with mail-notification and methods to build a database with basic information about your network-topology.
asset-management job-tracking helpdesk ticketingOpenSupports - PHP based Support System
OpenSupports is a Support System. It is completely free and open. You can create staff members who will help you to answers as tickets. Also, you can have an articles library for your users. Users can send support tickets and they will be answer by your staff members. This script can be applied to any website which supports PHP and MySQL. A script totally recommended,OpenSupports can be the solution for many webmasters.
support-center ticket-system helpdesk ticketing trackingLiberum - help desk in ASP
Liberum Help Desk is the complete help desk solution for small to medium sized businesses and organizations. This software provides a simple, easy to use web interface for managing and tracking technical support problems. It has features like email notification, Built in reporting, Windows authentication etc.
helpdesk ticketing trackingOSTicket - support ticket solution
OSTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.
helpdesk ticketing trackingeTicket - PHP based electronic support ticket system
eTicket is a electronic support ticket system that can receive tickets via email (pop3/pipe) or a web form. It also offers a ticket manager with many features. An ideal, easy to use help desk solution for any website. It uses Perl gateway, PHP back end, and MySQL database. It has support to add file attachments.
helpdesk ticketing trackingTicktoo - A Simple Windows Azure Event Ticketing System
Ticktoo is a simple ticketing system that leverages the power of cloud computing to deliver a highly scalable SaaS solution to music concerts, workshops, private parties or any other events organizers. Ticktoo is developed in C# using ASP.NET MVC2, SQL Azure and Windows Azu...
azure saas sql-azure ticketing windows-azureRedmine Reports
Reporting support for the popular Redmine ticketing system. Fully fledged report designer and comprehensive sample report included. For further information see documentation-tab.
bug-tracking redmine reporting ticketing