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MCW-Mobile-app-innovation - MCW Mobile app innovation

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Contoso Air, founded in 1932, is a leader in the air travel industry, with service to more than 70 different countries/regions around the globe. Contoso is currently modernizing their entire ticketing and operations platform. With its global workforce, there is a need to access data with extremely low latency thus requiring replication across geographical regions. Furthermore, employees are becoming increasingly mobile and digital savvy. They expect to be able to have access to their data in real time from any type of the common mobile platforms; be it UWP, iOS, or Android. Contoso's competitors are smaller and nimbler, and as such, they have been able to transform digitally much faster and provide employees and customers with a better experience. To remain competitive and improve their customer satisfaction ratings, Contoso Air wishes to modernize their baggage handling and tracking process. This includes the introduction of RFID luggage tags, equipping baggage handlers with mobile devices to perform luggage scans, a customer luggage tracking mobile application, and adding IoT enabled RFID antennas and scanners throughout the baggage handling process. Employees and customers alike will be able to track the exact position of a piece of luggage from the time that it leaves its owner's hands to the time that it returns to them at the baggage claim.