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otrs - OTRS is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management

  •    Perl

You can find a list of features in the online documentation. It is distributed under the GNU General Public License - see the accompanying COPYING file for more details.

OTRS-Client - A simple low-level Java client for OTRS' RPC/SOAP interface

  •    Java

Being interested in Webservices, I was searching for something to play with in order to get a bit more practise and found OTRS at work. I was excited and wanted to give it a try, but soon found, that the interface OTRS was offering had little to do with Webservices. It is more like RPC using the SOAP protocol, basic elements like a predefined interface (WSDL) are missing. This makes all the frameworks for Webservices in Java practically useless. After googling around, I found a post from Joko Sastriawan explaining how to build SOAP-Messages using the standard JDK methods.

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