Clockingit - Project Management, Collaboration and Time Tracking in Ruby

•    Ruby

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Clockingit / Jobsworth can be used for helpdesk support ticketing, customer liasion, resource management and has a range of CRM type functionality. It helps to Plan your projects, see your schedule, know if you’re slipping behind and why. Time Tracking and extensive reports help you show your clients exactly what you’ve done and for how long. It supports flexible reporting, gantt chart & scheduling, accounting/billing system integration and lot more.

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jobsworth - Project Management, Collaboration and Time Tracking.

•    Ruby

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Welcome to the jobsworth project management, support ticketing and CRM system. This software is licensed under the AGPLv3. Jobsworth can be used for helpdesk support ticketing, customer liasion, resource management (eg. systems and password tracking) and has a range of CRM type functionality. Plan your projects, see your schedule, know if you're slipping behind and why. Time Tracking and extensive reports help you show your clients exactly what you've done and for how long.

Request Tracker - issue tracking system in CGI and Perl

•    Perl

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Request Tracker is an enterprise-grade issue tracking system which thousands of organizations use for bug tracking, help desk ticketing, customer service, workflow processes, change management etc. This product is very stable and been around for over 10 years.

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Sinergia - free help desk framework in CSharp

•    CSharp

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Sinergia is a ASP.NET Workflow Foundation and Windows Communication Foundation based free help desk solution, developed in CSharp. It solves all the Workflow and WCF plumbing implementing one help desk scenario, providing tools to customize it to fit your needs. It provides Help Desk Ticket Management, Claim Management and Order tracking solution.

helpdesk ticketing tracking

Faveo - Helpdesk and Ticketing System

•    PHP

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Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support. Its feature include Customer service management, Incident management, SLA management, Ticketing management, Built in knowledge base and lot more.

helpdesk ticketing knowledge-mangement customer-service

Trouble ticket express - Help desk software in Perl and CGI

•    Perl

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It does everything from bug tracking and customer support to project management and to-do lists. It is light weight and web based as it is written in CGI. It has support for Ticket monitoring, Custom fields, Inventory Tracking, Custom fields, Email alerts, File attachments etc.

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deskulu - Opensource helpdesk and ticketing system by Taskulu

•    PHP

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#Intro Deskulu is an opensource helpdesk and ticketing system based on Drupal 7, developed as a weekend project by Taskulu - a task management tool for enterprise. We've been using Deskulu as our own helpdesk since the initial development and have been fixing bugs and making improvements. It's quite production ready at this point. Before you continue please make sure that you have all the necessary requirements. You also need a Mandrill account for the email integration to work. For the rest of this guide I'll be assuming that deskulu will be accessible from http://yoursite.com/.

UVdesk - An Enterprise Level Helpdesk for Every Business

•    PHP

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UVdesk Open Source Helpdesk includes all the standard features to streamline overall support operations and delivering flawless customer support. Get all the queries generated as Tickets, hold, manage and route the inquiries using smart tools to distribute work among team for delivering instant and better customer support experience.

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Teamlab - Business Collaboration and Project Management in ASP.NET

•    CSharp

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TeamLab is a platform for business collaboration and project management. Its features include Project management, Tasks management, Reports, Events, Blogs, Forums, Bookmarks, Wiki, Instant Messenger, Document Management, CRM and more.

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Libreplan - Project planning, Monitoring and Control in Java

•    Java

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LibrePlan was designed to handle multiple projects and resources interact to carry out the work inside a company. It is a collaborative tool to plan, monitor, control projects. It helps to create Gantt charts, Track hours, Cost analysis, Earned Value Management, Resource allocation and lot more.

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GLPI - Asset Management Software

•    PHP

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GLPI is the Information Resource-Manager with an additional Administration- Interface. You can use it to build up a database with an inventory for your company (computer, software, printers...). It has enhanced functions to make the daily life for the administrators easier, like a job-tracking-system with mail-notification and methods to build a database with basic information about your network-topology.

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OTRS - Helpdesk platform in Perl

•    Perl

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OTRS is the leading open-source service innovation suite and includes Help Desk, an ITIL-compatible IT service management (ITSM) solution, an iPhone App and an underlying technology platform. It provides web interface to administer and manage the tickets. Email notifications will be sent out for new tickets and follow-ups.

helpdesk ticketing tracking

Elastik - issue tracker that can track anything

•    PHP

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The open source ticket/issue tracker that can track anything. It supports multiple projects and each project could have flexible fields, categories, status and status workflows. Data could be exported as CSV. Each User can customize their own dashboard.

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SlickTicket

•    ASPNET

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A trouble-ticket/help desk solution written by those who are tired of the bloated 'Industry Standard' systems. Designed by along-side many unsatisfied users of available ticketing systems; this is the most user-friendly, advanced ticketing system available.

helpdesk ticketing tracking

vtiger CRM - Complete CRM solution

•    PHP

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vtiger CRM is a complete CRM solution that includes Sales, Customer support, Service, Marketing modules, and ERP modules for Inventory & Projects. Its features include Lead management, Contact Management, Trouble Tickets, Knowledge Base, Campaign Management, Mass Mailing, Vendor Management, Invoices, Order management, Project Management and lot more.

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PXell

•    PHP

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PXell - Online project management with team collaboration, user management, multiple access levels, tasks, projects, and time tracking, task change history, files approval tracking, notes, client project sites, CRM, Gantt graphs...

Eventum - issue tracking system

•    PHP

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Eventum is a user-friendly and flexible issue tracking system that can be used by a support department to track incoming technical support requests, or by a software development team to quickly organize tasks and bugs.

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ChiliProject - A redmine fork

•    Ruby

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ChiliProject is a web based project management system. It supports your team throughout the complete project life cycle, from setting up and discussing a project plan, over tracking issues and reporting work progress to collaboratively sharing knowledge.

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mycollab - An open source, free, high performance, stable and secure Java Application Business Platform of Project Management, CRM and Document

•    Java

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MyCollab is the free and open source collaboration tools, it has three existing modules: Project Management, CRM and Document Management. Intuitive UI, rich features, high performance and stable are the advantages compare with various popular tools in the market such as Redmine, Bugzilla, Mantis etc. This open source is included into a trusted commercial product that is deployed on hundreds of companies' servers. MyCollab does work well on both desktop and mobile devices.

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Feng Office - A Collaboration Platform and online office

•    PHP

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Feng Office is a web based collaboration platform. It helps to manage your projects and business services, Collaborate with your team and your customers, Organize and share documents and files. Feng Office allows businesses to manage project tasks, billing, documents, communication with co-workers, customers and vendors, schedule meetings and events, and share every kind of electronic information.

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