Trouble ticket express - Help desk software in Perl and CGI

•    Perl

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It does everything from bug tracking and customer support to project management and to-do lists. It is light weight and web based as it is written in CGI. It has support for Ticket monitoring, Custom fields, Inventory Tracking, Custom fields, Email alerts, File attachments etc.

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eTicket - PHP based electronic support ticket system

•    PHP

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eTicket is a electronic support ticket system that can receive tickets via email (pop3/pipe) or a web form. It also offers a ticket manager with many features. An ideal, easy to use help desk solution for any website. It uses Perl gateway, PHP back end, and MySQL database. It has support to add file attachments.

helpdesk ticketing tracking

OSTicket - support ticket solution

•    PHP

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OSTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

helpdesk ticketing tracking

Request Tracker - issue tracking system in CGI and Perl

•    Perl

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Request Tracker is an enterprise-grade issue tracking system which thousands of organizations use for bug tracking, help desk ticketing, customer service, workflow processes, change management etc. This product is very stable and been around for over 10 years.

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Clockingit - Project Management, Collaboration and Time Tracking in Ruby

•    Ruby

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Clockingit / Jobsworth can be used for helpdesk support ticketing, customer liasion, resource management and has a range of CRM type functionality. It helps to Plan your projects, see your schedule, know if you’re slipping behind and why. Time Tracking and extensive reports help you show your clients exactly what you’ve done and for how long. It supports flexible reporting, gantt chart & scheduling, accounting/billing system integration and lot more.

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AdvTicket, New Generation HelpDesk, TicketTracker, BugTracking Solution

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AdvTicket Asp.Net Mvc based New Generation Helpdesk, Support Desk, Ticket Tracker, Bug Tracking, Issue Tracking Solution.

bug-tracker call-center closed-source help-desk helpdesk issue-tracker issue-tracking

SlickTicket

•    ASPNET

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A trouble-ticket/help desk solution written by those who are tired of the bloated 'Industry Standard' systems. Designed by along-side many unsatisfied users of available ticketing systems; this is the most user-friendly, advanced ticketing system available.

helpdesk ticketing tracking

jobsworth - Project Management, Collaboration and Time Tracking.

•    Ruby

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Welcome to the jobsworth project management, support ticketing and CRM system. This software is licensed under the AGPLv3. Jobsworth can be used for helpdesk support ticketing, customer liasion, resource management (eg. systems and password tracking) and has a range of CRM type functionality. Plan your projects, see your schedule, know if you're slipping behind and why. Time Tracking and extensive reports help you show your clients exactly what you've done and for how long.

Eventum - issue tracking system

•    PHP

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Eventum is a user-friendly and flexible issue tracking system that can be used by a support department to track incoming technical support requests, or by a software development team to quickly organize tasks and bugs.

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Faveo - Helpdesk and Ticketing System

•    PHP

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Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support. Its feature include Customer service management, Incident management, SLA management, Ticketing management, Built in knowledge base and lot more.

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Attendize - Ticket selling and event management platform

•    PHP

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Attendize is an open-source ticketing and event management application built using the Laravel PHP framework. Attendize allows event organisers to sell tickets to their events and manage attendees without paying service fees to third party ticketing companies.

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Elastik - issue tracker that can track anything

•    PHP

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The open source ticket/issue tracker that can track anything. It supports multiple projects and each project could have flexible fields, categories, status and status workflows. Data could be exported as CSV. Each User can customize their own dashboard.

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qdPM - Web-Based Project Management Software in PHP

•    PHP

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qdPM is a web-based project management tool suitable for a small team working on multiple projects. It is fully configurable. You can easy manage Projects, Tasks and People. Customers interact using a Ticket System that is integrated into Task management. Its feature include Gantt charts, Custom reporting, Muti lingual etc.

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glpi - GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing

•    PHP

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GLPI stands for Gestionnaire Libre de Parc Informatique is a Free Asset and IT Management Software package, that provides ITIL Service Desk features, licenses tracking and software auditing. Moreover, GLPI supports many plugins that provide additional features.

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zammad - Zammad is a web based open source helpdesk/customer support system

•    Ruby

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Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails. It is distributed under the GNU AFFERO General Public License (AGPL).

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HelpDesk - Very simple ticket and bugtracking web app for very small companies

•    ASPNET

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A simple helpdesk web application to keep track of bugs and client requests, aimed at very small companies with many projects and different clients. The primary goal is for it to be as usable and intuitive as possible ; features will come next (except if it improves everyday ...

helpdesk bug-tracker bug-tracking issue-tracker support ticket

Sinergia - free help desk framework in CSharp

•    CSharp

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Sinergia is a ASP.NET Workflow Foundation and Windows Communication Foundation based free help desk solution, developed in CSharp. It solves all the Workflow and WCF plumbing implementing one help desk scenario, providing tools to customize it to fit your needs. It provides Help Desk Ticket Management, Claim Management and Order tracking solution.

helpdesk ticketing tracking

OTRS - Helpdesk platform in Perl

•    Perl

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OTRS is the leading open-source service innovation suite and includes Help Desk, an ITIL-compatible IT service management (ITSM) solution, an iPhone App and an underlying technology platform. It provides web interface to administer and manage the tickets. Email notifications will be sent out for new tickets and follow-ups.

helpdesk ticketing tracking

TicketDesk - Help Desk Issue Tracking

•    DotNet

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TicketDesk is a complete issue tracking system for IT Help Desks with a focus on simplicity and efficiency. It is an ASP.NET MVC web application written in C#.

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Brimir - Email helpdesk built using Ruby on Rails and Zurb Foundation

•    Ruby

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Brimir is a simple helpdesk system that can be used to handle support requests via incoming email. It allows you to send and receive support emails through a friendly web interface. Received emails are converted to tickets.

helpdesk ticketing support