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3/3/10 Update: after upgrading our Kayako instance to v4, I realized how hard coded I had made the board...seriously considering some core rewrites to build more dynamics into it...who knows maybe even tying into v4's new API...mmm...tasty. Details of Project: http://blog.mattsatorius.com/technology/web-design/wccc-production-systems-status-board/ Admittedly, some of the code for departments has been hard coded, so this project is a checkout and implement at your own risk! I also offer custom st