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This project provides an extension to System Center Service Manager to provide more granular control over incident service level agreement (SLA) management. The project includes a management pack, custom settings form, and workflow activities/workflows for managing incident SLAs
CSV Connector allows you to specify a data file and mapping location and a scheuled interval in minutes. At each scheduled interval Service Manager will import the data in the CSV data file into SCSM to update or insert data.
SCSM Copy Object is a CodePlex project that enables users to select objects in the System Center Service Manager console, click a task in the task pane and create a copy of the selected object(s). Objects can also be copied from command line executables.