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Request Tracker is an enterprise-grade issue tracking system which thousands of organizations use for bug tracking, help desk ticketing, customer service, workflow processes, change management etc. This product is very stable and been around for over 10 years.
OTRS is the leading open-source service innovation suite and includes Help Desk, an ITIL-compatible IT service management (ITSM) solution, an iPhone App and an underlying technology platform. It provides web interface to administer and manage the tickets. Email notifications will be sent out for new tickets and follow-ups.
Sinergia is a ASP.NET Workflow Foundation and Windows Communication Foundation based free help desk solution, developed in CSharp. It solves all the Workflow and WCF plumbing implementing one help desk scenario, providing tools to customize it to fit your needs. It provides Help Desk Ticket Management, Claim Management and Order tracking solution.
Ekiga (formely known as GnomeMeeting) is an open source SoftPhone, Video Conferencing and Instant Messenger application over the Internet. It provides Audio and Video free calls through the internet. It supports standard telephony features like Call Hold, Call Transfer, Call Forwarding, Call Histroy and Call Monitoring.
Eventum is a user-friendly and flexible issue tracking system that can be used by a support department to track incoming technical support requests, or by a software development team to quickly organize tasks and bugs.
Asterisk, converts an ordinary computer into a feature-rich voice communications server. Asterisk makes it simple to create and deploy a wide range of telephony applications and services, including IP PBXs, VoIP gateways, call center ACDs and IVR systems. It is maintained by Debian VoIP Team.
Kwok Information Server is an open source IT management system, providing IT asset tracking (hardware inventory and software license), issue tracking (helpdesk), service contract management, vendor contact management, and knowledge base.
A web-based bug or issue tracker written using ASP.NET, C#, and SQL Server (SQL Server Express too). Probably has all the features you need. Easy to setup. Power and flexibility when you need it. Learn more at http://ifdefined.com/bugtrackernet.html
A trouble-ticket/help desk solution written by those who are tired of the bloated 'Industry Standard' systems. Designed by along-side many unsatisfied users of available ticketing systems; this is the most user-friendly, advanced ticketing system available.